Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
May 21, 2025
Press Ganey Forsta's and InMoment's combined technologies will bring deeper customer and employee insights.
May 14, 2025
Growth in the unified communications and collaboration solutions and communications platform-as-a-service markets is expected to continue through 2029.
Apr 29, 2025
Modern contact center intelligence means agents are better informed and interactions move quickly. (Featured on DestinationCRM.com.)
Apr 28, 2025
Expectations rise for AI in the contact center world. (Featured on DestinationCRM.com.)
Apr 02, 2025
Verified Market Research expects 38.5 percent CAGR for AI agents through 2032. (Featured on DestinationCRM.com.)
Apr 01, 2025
JOBehaviors offers pre-hiring assessments for contact center agents.
Leonard Klie | Mar 28, 2025